OUR POLICIES

RETURN / EXCHANGE POLICY

 We are are pleased to accommodate exchanges within 15 days on all sets that have not been opened, worn, or tampered with .

All sales are FINAL once payment has been received. There are NO refunds or exchanges allowed due to the nature of the products. If you are unsatisfied with your order after receiving it, we will try our best to accommodate it to your liking. No refunds or exchanges will be rendered to ALL orders. Please read all the information ensuring you are ordering the correct product and you understand the turnaround / processing time. By submitting your order, you are acknowledging that you have read and understood our return policy.

 

PROCESSING TIME FOR ELECTRONIC DOWNLOAD

All Ebooks are instant download, you will receive an email with 1-3 minutes after purchasing. All intellectual properties are copyright protected. Be mindful when purchasing and downloading your product that your not sharing content with others. ALL SALES ARE FINAL. NO REFUNDS

 

PROCESSING TIME FOR CUSTOMIZED UNITS

Current turnaround time for Custom Units is 5-7 business day (beginning from the day that we first receive your hair). For Custom Unit with our Hair Extensions in the LuxoriGlam Collections takes up to 10-14 days to process.

 

PROCESSING TIME FOR EXTENSIONS, CLOSURE S, FRONTALS

All Virgin Hair extensions, closures and frontals order will be processed within the 5-7 business days. A ll Raw extensions, closures and frontal order will be processed 7-14 business days. Delays will be expected during the holidays

 

INTERNATIONAL ORDERS 

A physical address is required. CUSTOMS FEES may apply. Some countries may put tax on orders that come in from overseas. This is the fee that you as the buyer will be responsible for paying. If the package is being held in customs, it may take an additional 1-5 days for them to inspect the package.

 

LOST/STOLEN PACKAGES

We are NOT responsible for any lost or stolen packages. You will NOT receive a refund for lost/stolen packages. All tracking number comes with a tracking number and from time to time a signature. If you will not be home on the expected arrival date / time. please contact your local carrier, provide them with your tracking number. You can request to have your package held at the carriers establishment.